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Confidentiality policy

Equasens is committed to protecting your privacy. Contact us if you have any questions or problems regarding the use of your personal data, we would be delighted to help.

By using this site and/or our services, you agree with the usage of y our personal data as described in our confidentiality policy.



Personal data  – all data relative to an identified or identifiable natural person. Processing  – any action or series of actions carried out on personal data or a collection of personal data. Data subject  – natural person whose personal data are being processed. We/we (capitalised or lower case) – the Equasens Group

Personal Data Protection Principles

We commit to complying with the following principles governing the protection of personal data:

  • Processing is legal, fair, transparent. Our processing activities have legitimate motives. We always take account of your rights before processing personal data. We provide you with the personal data we process upon request.
  • Processing is limited to its purpose. Our processing activities correspond to the purpose for which the personal data are collected.
  • Processing is carried out using the minimum amount of data. We collect and process only the minimum quantity of personal data required for whatever purpose. Processing is limited in time. We do not conserve your personal data for longer than necessary.
  • We will do our utmost to ensure the exactness of data.
  • We will do our utmost to guarantee the integrity and confidentiality of data.

Rights of the data subject

The data subject may exercise their rights:

  1. Right of information – which means that you must be made aware that your personal data are being processed; what personal data are collected, where they comes from and why and by whom they are being processed.
  2. Right of access – which means you have the right to access the personal data collected. This includes your right to request and obtain copies of the personal data collected.
  3. Right of rectification – you have the right to request rectification or erasure of your personal data which are incorrect or incomplete.
  4. Right of erasure – in certain circumstances, you may request that your personal data be erased from our archives.
  5. Right to restrict processing – under certain conditions, you have the right to restrict the processing of your personal data.
  6. Right to oppose processing – under certain conditions, you have the right to restrict the processing of your personal data, for example in the case of direct marketing.
  7. Right to oppose automated processing – you have the right to oppose automated processing, including profiling; and to not be subject to a decision based solely on automated processing. You may exercise this right any time there are profiling results which lead to the legal impacts concerning yourself or which impact you in a significant manner.
  8. Right to the portability of data – you have the right to obtain your personal data in a machine-legible form or, if feasible, via a direct transfer from one processor to another.
  9. Right to complain – in the event that we refuse your request relative to your access rights, we will provide you with a reason explaining why this is not possible. If you are not satisfied with the way in which your request is processed, please contact us.
  10. Right to aid from the supervisory body (CNIL) – means you have the right to aid from a supervisory body and the right to other legal recourse such as damages & compensation.
  11. Right to withdraw your consent – you have the right to withdraw any consent given to process your personal data.

The data we collect

Data you have provided to us It could be your email address, your name, your billing address, etc., mainly data necessary to deliver a product/service or to improve your customer experience with us. We save these data which you provide to us so that we may, for example, comment or carry out other activities on our website. These data include, for example your name and your email address.

Personal data collected automatically This includes data stored automatically by cookies and other browsing tools. For example, your IP address, your email address, your identifier, etc. These data are used to improve your customer experience. When you use our services or when you consult the content of our website, your activities may be recorded.

Information regarding our partners if we must collect data from our trusted partners, we will do so upon confirmation that they have legal reasons to share this data with us. It may relate to data which we provided to them directly or which they collected in your respect for other legal reasons.

Publicly available data If necessary, we may collect personal data which is publicly available.

How we use your personal data

We use your personal data to:

  • provide you with our best service, but also to simplify communication and interaction with you, sometimes to inform you of changes to our services
  • improve your customer experience
  • fulfil a legal or contractual obligation

We use your personal data for legitimate reasons and/or with your consent.

Owing to the conclusion of a contract or the execution of contractual obligations, we process your personal data for the following purposes:

  • to identify you
  • to provide you with a service or send you/offer you a product
  • to communicate about a sale or about billing

Based on a legitimate interest, we process your personal data for the following purposes:

  • administration and analysis of our customer base (purchasing behaviour and history) to enhance the quality, variety and availability of our services
  • to carry out surveys on customer satisfaction

Unless you have instructed us to do otherwise, we will continue to adopt this usage.

With your consent, we process your personal data for the following purposes :

  • to send you information newsletters and campaign offers solely on our behalf
  • for other purposes, we have requested your consent to process your requests for briefs, contacts, candidates, training, etc.

We process your personal data to complete legal formalities and/or use your personal data for options provided for by the law. We reserve the right to anonymise the personal data collected and to use such data. We will not use data beyond the scope of application of this policy unless such data are anonymised. We retain your billing data and other personal data collected as long as is necessary for accounting purposes or for other purposes relative to the law.

We may process your personal data for other purposes which are not mentioned here, but which are compatible with the initial purpose for which the data are collected. In doing so, we shall ensure that :

  • the link between the purposes, the context and the nature of the personal data is suited to subsequent processing
  • subsequent processing is not contrary to your best interests
  • there will be adequate safeguards governing such processing.

We will inform you of any subsequent processing of your personal data and the related purpose thereof.

Who else can access your personal data?

We do not share your personal data with foreign entities. In certain cases, your personal data are transferred to our trusted partners to enable us to provide you with the best possible service or to improve your customer experience. We may share your data with our freelancers, our financial partners, our third-party partners

We take care to work solely with partners capable of ensuring an adequate level of protection of your personal data. We do not disclose your personal data to third parties unless we are legally bound to do so. We may disclose your personal data to third parties if you have granted us your consent or for other legal reasons.

How do we protect your data?

We do our utmost to protect your personal data. We use secure protocols for the communication and transfer of data (such as HTTPS). We use anonymisation and pseudonyms where appropriate. We monitor our systems to detect potential vulnerabilities and attacks. Our information systems are protected (Firewall, antivirus) and updated regularly (security, systems and software updates, etc.). Regular maintenance is carried out to anticipate potential problems.

Even though we do our utmost, we cannot guarantee complete data security. However, we commit to informing relevant authorities of any data breaches. We will also inform you if there is any threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist authorities in the event of a security breach.

If you have an account with us, for whatever service (email, online account, cloud access, etc.), note that you must keep your user name and password confidential and we are jointly liable in the event of problems.

We use cookies for the following purposes:

We use cookies and/or similar technologies to analyse customer behaviour, administer our website, monitor user movements and collect user data. This is done to personalise and enhance your experience with us.

A cookie is a small text file stored on your computer. Cookies store useful data to help the functioning of sites. We are the only ones who have access to the cookies created by our website. You can manage your cookie preferences at your browser level. Choosing to deactivate cookies may prevent you from using certain website functions

We may be required to use the cookie system in the following cases:

  • Necessary cookies — these cookies are necessary so that you can use certain important functions on our website, such as connections, (where appropriate). These cookies do not collect any personal data.
  • Functional cookies — these cookies provide functions which make the use of our service more practical and, where appropriate, enable greater personalisation of functions. For example, they could remember your name and your email address in comment forms. As a result, you do not need to retype this data the next time you comment.
  • Analytical cookies — these cookies are used to monitor usage and performance of our website and our departments
  • Advertising cookies — the cookies are used to disseminate advertising relevant to you and your interests. Furthermore, they are used to limit the number of times you see an advertisement. They are generally positioned on the website by advertising networks with the approval of the site operator. These cookies “remember” that you visited the website and this data is shared with other organisations such as advertisers. Often, targeted cookies or advertising cookies are linked to the functionalities of the site provided by another company.

You can delete the cookies stored in your computer via the settings in your browser. You can also monitor certain third-party cookies by using a privacy enhancement platform. For more information on cookies, visit the website

In terms of third-party services/cookies, we use:

Matomo to measure traffic on our website. If you wish to disable measuring by Google Analytics, consult the disable measurement page.

Pixel Facebook to personalise your editorial content on Facebook based on the pages consulted on our site. (

All of these cookies can be configured on your personal data page.

Data Protection Officer (DPO)

Modifications to the confidentiality policy

The agency can make modifications to this confidentiality policy. The last modification was made on 22 January 2020.